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What does this privacy policy cover?

This privacy policy covers our use of your personal information which is collected through or in connection with this site. For the purposes of this policy, "this site" means the following parts of the www.shell.com web site:

www.shell.com/annualreport; www.shell.com/aboutshell; www.shell.com/investor; www.shell.com/media; www.shell.com/careers, which may link to other Shell web sites.

Other Shell web sites may contain privacy policies which are different from this privacy policy. This privacy policy relates to the Shell.com topsite. On your journey around the Shell web sites please check the privacy policy of each web site which you visit and do not assume that this privacy policy applies to all Shell web sites.

Who is responsible for the personal information collected on this site?

Shell International B.V., a company registered in The Netherlands with registered number 27155369 whose registered office is at Carel van Bylandtlaan 30, 2596 HR The Hague, The Netherlands controls the personal data collected on this site.

Special Notice - if you are under 13 years old

If you are under 13 years old please do not send us your personal information (for example, your name, address and email address). If you are under 13 years old and you wish to ask a question or use this site in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Information collection and use


We collect and use personal information (including name, address, telephone number and email) in order to:

respond to queries or requests submitted by you

process orders or applications submitted by you 
administer or otherwise carry out our obligations in relation to any agreement you have with us

anticipate and resolve problems with any goods or services supplied to you
create products or services that may meet your needs.

As part of the services offered to you through our site, the information you provide to us may be transferred to countries outside of the European Economic Area (""EEA""). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA.

If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

Providing you with additional information and sharing your information

t you may not wish us to use your information in this way. We will not use your information for the purposes set out below if you have indicated that you do not wish us to use your information in this way when submitting the information.

Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. In such case we will, however, continue to use your personal data for the purposes set out in the above section for as long as it is reasonable to do so.

From time to time we would like to use the information you supply to us for:

market research and tracking of sales data
informing you about our products and services, which may include contacting you by telephone

giving the information to Shell affiliate offices and companies, which may be located outside the EEA, to enable them to send you information which may be of interest to you.

In addition, from time to time we would like to give your name, address and e-mail and any other personal data you supply to us to selected third parties, which may be located outside of the EEA. These third parties may use this information for:

market research and tracking of sales data
sending you information about their products and services
giving the information to their affiliate offices and companies to enable them to send you information which may be of interest to you.

Collection of non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the web site from which you linked to our site. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this site.

The use of cookies

We may store some information (commonly known as a ""cookie"") on your computer when you look at our site. We are able to read these cookies for information purposes when you revisit our website. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the web site, what parts of our web site were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person.

We use the cookie information to improve our knowledge of the use of our web site and to enable us to be able to ascertain whether the web site is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.

You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilise some features of the site.

Chat rooms, notice boards, newsgroups


If at any time this site offers any chat rooms, notice board facilities, newsgroups etc we may collect the information that you disclose. Such information will be used in accordance with this privacy policy. Please note that we cannot be responsible for other parties' use of the personal information which you make available to such third parties through any chat room, notice board, newsgroup etc on this site. Please be careful about what personal information you disclose in this way.

E-mail, [Feedback] and Forum Facilities

If at any time this site offers any e-mail, [feedback] or forum facilities, we may collect the information which you disclose. Such information will be used in accordance with this privacy policy.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

Use of your personal information submitted to other web sites

We cannot be responsible for the privacy policies and practices of other web sites even if:

you accessed the third party web site using links from our web site; or
you linked to our web site from a third party web site.
 

We recommend that you check the policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.

Submission of others personal information

From time to time this site may ask you to provide personal details of your family or friends, for example, so that we can send them details of our products and services. Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way. We will not use these details in any manner which is incompatible with this privacy policy.


From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our privacy policy on a regular basis.